Overview

This course will guide you through the main concepts and functionalities of SAP Customer Data Cloud. You will gain an in-depth understanding of the implementation of the key business scenarios of the SAP Customer Data Cloud solution. In addition, you will discover the B2B capabilities of SAP Customer Data Cloud. Through live demos and hands-on exercises, you will learn the configuration options in SAP Customer Data Cloud and development using Customer Data Cloud APIs and SDKs. Hands-on activities include customizing Data Schema, implementing Customer Identity using Screen- sets and Web SDK, implementing Customer Consent, working with Customer Data Cloud API, and implementing single sign-on. The hands-on activities for B2B CIAM include activating Organization Management , customizing Organization and Member Schema, creating Assets, Actions, Applications and Policies, setting up Authorization, and implementing Organization Management.

What you'll learn

Understand the underlying technical concepts in SAP Customer Data Cloud

Perform configurations using the "SAP CDC Console"

Integrate SAP Customer Data Cloud in your web applications

Leverage Identity Exchange tools

Understand B2B organization and access management using SAP CIAM for B2B

Skills you'll gain

Others

Content

Aligning SAP Customer Data Cloud Regulations and the CX Portfolio

Connecting SAP Customer Data Cloud with Regulation Needs
Connecting SAP Customer Data Cloud with the SAP Customer Experience Solutions

Configuring and Administering a Console Site

Configuring a Console Site
Hands-on Exercise

Configuring Schema

Determining which data store to use
Recognizing the Account structure
Viewing and Editing Schema Fields
Designing Group Models
Configuring and Designing Data Store Schema
Hands-on exercise

Managing Customer Identity

Discovering Customer Identity
Creating a Lite Registration
Hands-on exercise
Creating Full Registration Accounts
Hands-on Exercises
Managing Screenset and Workflows
Discovering Authentication Security Options
Developing and Debugging Applications
Reacting to identity events in real time
Hands-on exercise

Using REST APIs to deliver Identity flows

Utilizing REST APIs
Hands-on exercise

Exploring Authentication Methods

Utilizing Social Login to Register and Login
Implementing the Phone Number Login Authentication Option
Implementing Email One-Time-Passcode and Magic Link Login
Applying RBA rules in the Console
Hands-on exercise

Exploring Advanced Authentication Methods

Certificate Provisioning Configuration
Exploring the Push Authentication Option
Exploring FIDO Authentication
Setting up Site Groups and Single Sign On SSO
Exploring Global Access

Managing Customer Consent

Discover Customer Consent Regulations
Managing the SAP Customer Consent Regulations
Discover SAP Customer Consent Version Control
Managing Consent Interactions Using the Consent Vault
Configuring the Self-Service Preference Center
Hands-on exercises

Using Extensibility Solutions

Configuring Webhooks
Configuring Extensions
Defining JavaScript Parameters
Hands-on exercises

Managing Identity Exchange

Discovering the SAP Customer Profile
Utilizing GConnectors
Configuring Dataflows and Components
Ensuring Compliance Using Dataflows
Hands on exercises

Managing Federation

Defining Federation
Configuring SAML
Configuring OpenID Connect (OIDC)
Utilizing JSON Web token (JWT)
Hands- on exercises

Implementing SAP Customer Data Cloud B2B

Exploring the B2B Capabilities
Configuring B2B Org Setup
Hands-on exercise

Configuring authorization setup

Hands-on exercise

Implementing Org Management

Hands-on exercise

Audience

Solution architects
Technical consultants
Functional consultants
Developers

Course Based on Software Release

N/A

Pre-requisite Learning

Watch: SAP Customer Data Cloud Expert Video Series(link: https://learning.sap.com/search?query=customer+data+cloud)

Previous JavaScript, Web Development, and REST Experience

SAP Customer Data Cloud Implementation