Question 1

Where can I find courses?

Accepted Answer

Go to the Explore Courses section on the homepage, or browse via the Courses tab.

Question 2

How do I search for a specific course?

Accepted Answer

Use the search bar on the homepage to find courses by name or keyword.

Question 3

Are there any prerequisites for a course?

Accepted Answer

Some courses may have prerequisites. To check, click View Details on the course tile and review the prerequisites listed on the course details page.

Question 4

Where can I view the full details of a course?

Accepted Answer

All details for a specific learning is available on the course details page by clicking View Details.

Question 5

What delivery modes are available for SAP Learning Class?

Accepted Answer

SAP Learning Class can be conducted in three modes: Classroom: Conducted by an instructor at a specific physical location in a classroom setup. Virtual: Conducted online through platforms such as Teams or Zoom. Hybrid: A combination of both Classroom and Virtual modes.

Question 6

What can I do on the LearnVantage portal without logging in?

Accepted Answer

You can browse learnings, view top learnings, search for content and add items to your cart without logging in.

Question 7

How do I find the location, schedule, and price of a SAP Learning Class?

Accepted Answer

Pricing, day-by-day schedules, and location details are available in the event listing section on the course details page.

Question 8

For whom can I purchase a course?

Accepted Answer

You can purchase a course for yourself or for another person by adding the required quantity and providing the necessary learner details during checkout.

Question 9

Can I add multiple courses to my cart?

Accepted Answer

Yes, you can add multiple courses to your cart.

Question 10

I can't find the courses I previously added to my cart. What should I do?

Accepted Answer

If courses you added before signing in are no longer in your cart, it may have been cleared due to session expiry. Please add them again.

Question 11

Can I purchase a SAP Learning Class cohort scheduled outside my country?

Accepted Answer

Yes, you can purchase SAP Learning Class cohorts outside your country, though pricing and taxes may vary based on the selected country.

Question 12

How do I add a course to my cart?

Accepted Answer

Click View Details on the course tile, select a schedule, then click Add to Cart. To view all courses in your cart, click the cart icon on the homepage.

Question 13

What payment methods are available for purchasing courses?

Accepted Answer

Currently, LearnVantage supports invoice-based payment only.

Question 14

Are the prices displayed final, or will taxes be added later?

Accepted Answer

Displayed prices do not include taxes. Applicable taxes will be added by the Sales Admin when generating the final invoice.

Question 15

Will I receive an invoice after purchasing a course?

Accepted Answer

Yes, you will receive an invoice once your payment is successfully processed.

Question 16

I submitted my order but no one has contacted me for payment. What should I do?

Accepted Answer

Please raise a support ticket by writing to support@accenturelearnvantage.com.

Question 17

How do I purchase a course?

Accepted Answer

Add the course to your cart, proceed to checkout, provide the required billing details, and submit your order. Payment is completed offline via invoice.

Question 18

Will I receive a confirmation after placing my order?

Accepted Answer

Yes, you will receive an on-screen and email confirmation after placing your order.

Question 19

How can I track my order?

Accepted Answer

LearnVantage currently supports offline order tracking. Keep a note of your Order Number and write to support@accenturelearnvantage.com for any queries.

Question 20

Who should I contact if I made a mistake in my order?

Accepted Answer

Contact the LearnVantage support team immediately at support@accenturelearnvantage.com.

Question 21

Can billing details be edited after submitting my order?

Accepted Answer

Billing details cannot be edited after order submission. Write to support@accenturelearnvantage.com if corrections are needed.

Question 22

I have made the payment. Where can I find my courses?

Accepted Answer

Once payment is complete, register on LearnVantage using the same email address you provided during billing. Follow the instructions in your registration email to complete the process. Your courses will then be available on the platform.

Question 23

If I have purchased a SAP Learning Class cohort, can I reschedule or cancel it?

Accepted Answer

Rescheduling or cancellation is subject to the terms and conditions agreed at the time of purchase. For assistance, write to support@accenturelearnvantage.com.

Question 24

How can organizations submit interest instead of purchasing directly?

Accepted Answer

Organizations can fill out the Submit Interest form on the portal. A LearnVantage sales representative will contact you for further assistance.

Question 25

Can businesses request a quotation before purchasing?

Accepted Answer

Yes. Once you submit the interest form, a LearnVantage sales representative will reach out. You may request a quotation at that point, and the relevant details will be shared based on your organization's requirements.

Frequently Asked Questions

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