Overview

This course will prepare you to:

Understand the fundamentals of SAP S/4HANA Utilities, including platform basics and master data.

Navigate key business processes such as meter-to-cash, measurement concept management, and customer engagement.

Apply SAP Fiori, analytics, extensibility, and FI-CA integration in practical scenarios.

Experience RISE with SAP Customer Journey end-to-end demonstration (optional).

What you'll learn

Understand the fundamentals of SAP S/4HANA Utilities, including platform basics and master data.

Navigate key business processes such as meter-to-cash, measurement concept management, and customer engagement.

Apply SAP Fiori, analytics, extensibility, and FI-CA integration in practical scenarios.

Experience RISE with SAP Customer Journey end-to-end demonstration (optional).

Overview
Introducing S/4HANA for Utilities
Executing Basic Functions and Master Data
Execution of the most important business processes:
Exploring the Move-In/Out Process
Utilizing Services Processes
Explaining Device Installation
Demonstrating Meter Reading
Implementing the Billing and Invoicing Process
Implementing Contract Accounts Receivable and Payable
Explaining Measurement Concept Management
Utilizing Customer Engagement Functions for Effective Customer Service Operations
Explaining Asset Management (EAM) Architecture
Demonstration (optional)

SAP S/4HANA 2025

This course is recommended as a prerequisite for advanced Utilities courses.
The course has no hands-on exercises. Depending on the instructor, an optional RISE with SAP Customer Journey end-to-end demonstration can be shown.

Basic knowledge of SAP S/4HANA Cloud